Privacy policy
SmartPrime Privacy Policy
Effective Date: August 26, 2026
SmartPrime Strategic Ventures Corporation ("SmartPrime," "we," "us," or "our") operates the online store at smartprimesolutions.com. We are committed to protecting your personal information in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its Implementing Rules and Regulations.
1. Information We Collect
When you visit or make a purchase from our store, we may collect:
- Personal identification information: name, email address, billing and shipping address, phone number
- Order and transaction information: products purchased, order history, payment method type (we do not store full card details)
- Device and browsing information: IP address, browser type, pages visited, referring URLs, cookies and similar tracking technologies
- Communications: messages you send us via email or contact forms
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer service communications
- Respond to your inquiries
- Improve our website and product offerings
- Send promotional communications (only with your consent, and you may opt out at any time)
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our store, including:
- Shopify Inc. – our e-commerce platform provider
- Payment processors – to securely process your transactions
- Logistics and courier partners – to deliver your orders within the Philippines
- Email and marketing tools – to send communications you have consented to
- Analytics providers – to understand how our store is used
These providers are contractually required to handle your data securely and only for the purposes we specify.
We may also disclose your information if required by law, court order, or government authority in the Philippines.
4. Cookies and Analytics
Our store uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies through your browser settings, though some features of the store may not function properly as a result.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of five (5) years in accordance with applicable Philippine laws.
7. Your Rights
Under the Data Privacy Act of 2012, you have the right to:
- Be informed about how your data is collected and used
- Access your personal data held by us
- Correct inaccurate or incomplete data
- Object to the processing of your data
- Request erasure or blocking of your data under certain conditions
- File a complaint with the National Privacy Commission (NPC) of the Philippines
To exercise your rights, contact us at info@smartprimesolutions.com.
8. Children's Privacy
Our store is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our store after changes constitutes acceptance of the updated policy.
10. Contact Us
SmartPrime Strategic Ventures Corporation Labangal, General Santos City (Dadiangas), South Cotabato, Philippines 9500 Email: info@smartprimesolutions.com