Refund policy

SmartPrime Return and Refund Policy

Effective Date: August 26, 2026

At SmartPrime Strategic Ventures Corporation ("SmartPrime"), we are committed to your satisfaction. Please read this policy carefully before completing your purchase.

No Returns for Change of Mind or Opened Products

Because our products are wellness and dietary supplements — consumable goods — we do not accept returns or issue refunds if you simply changed your mind, no longer want the item, or have already opened or used the product. This is consistent with standard practice for consumable health products.

Eligible Remedies

We will offer a replacement, exchange, or refund in the following situations, subject to the conditions below:

  • The item you received was damaged upon delivery (e.g., broken seal, crushed packaging, leaking product)
  • The item is defective (e.g., visibly compromised product integrity)
  • You received the wrong item — a product different from what you ordered
  • The item was missing from your order

How to File a Claim

To be eligible, you must:

  1. Report the issue within 7 calendar days from the date of delivery.
  2. Send an email to info@smartprimesolutions.com with the subject line "Order Issue – [Your Order Number]".
  3. Include clear photos or video showing the damaged, defective, or incorrect item, along with your order number and a brief description of the issue.

We will review your claim and respond within 3–5 business days. SmartPrime reserves the right to assess each claim on a case-by-case basis and may request additional information.

Non-Eligible Items

The following are not eligible for return, exchange, or refund:

  • Products that have been opened, used, or partially consumed
  • Products returned without prior approval from SmartPrime
  • Items reported beyond the 7-day reporting window
  • Items damaged due to improper storage or handling by the customer

Approved Remedies

If your claim is approved, we will, at our discretion:

  • Ship a replacement item at no additional cost, or
  • Issue a store credit or refund to your original payment method

Refunds, if approved, will be processed within 7–14 business days depending on your payment provider.

No Medical Claims

SmartPrime's products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Our return policy does not imply any warranty of health outcomes.

Contact Us

For questions about this policy, email us at info@smartprimesolutions.com.